Service Level Agreement
Our commitment to enterprise partners. Guaranteed response times, fulfillment standards, and quality assurance.
Effective Date: January 1, 2026 | Version 1.0
Service Commitments
Response Time
< 24 hoursInitial response to all enterprise inquiries within one business day
- Priority queue for enterprise accounts
- Dedicated account manager for Premier partners
- Emergency escalation path available
Order Fulfillment
3-5 business daysGuaranteed processing and shipment for all wholesale orders
- Same-day processing for orders before 2pm EST
- Real-time tracking for all shipments
- Express shipping options available
Product Quality
100% guaranteeFull replacement or refund for any quality issues
- Batch testing for every production run
- Third-party lab verification available
- 60-day satisfaction guarantee
Support Availability
Mon-Fri 9am-6pm ESTDedicated enterprise support during business hours
- Phone, email, and video support
- Premier partners: extended hours support
- Emergency contact for critical issues
Security & Compliance
What We Have
PCI Compliant Payments
All payments processed securely via Stripe
Privacy Policy
GDPR and CCPA disclosures in place
SSL Encryption
256-bit encryption on all connections
60-Day Guarantee
Full money-back guarantee, no questions asked
Working Toward
Third-Party Lab Testing
Independent verification of ingredients
GMP Certification
Good Manufacturing Practices certification
FDA Registration
Facility registration with FDA
Escalation Process
Account Manager
First point of contact for all inquiries (response: <24h)
Enterprise Support Lead
Escalation for unresolved issues (response: <4h)
Executive Sponsor
Critical escalation path (response: <2h)
Ready to Partner with NightSip?
Contact our enterprise team to discuss your specific requirements.