Back to EnterpriseEnterpriseService Level Agreement
Our commitment to enterprise partners. Guaranteed response times, fulfillment standards, and quality assurance.
Effective Date: January 1, 2026 | Version 1.0
Service Commitments
Response Time
< 24 hoursInitial response to all enterprise inquiries within one business day
- Priority queue for enterprise accounts
- Dedicated account manager for Premier partners
- Emergency escalation path available
Order Fulfillment
3-5 business daysGuaranteed processing and shipment for all wholesale orders
- Same-day processing for orders before 2pm EST
- Real-time tracking for all shipments
- Express shipping options available
Product Quality
100% guaranteeFull replacement or refund for any quality issues
- Batch testing for every production run
- Third-party lab testing planned (see roadmap)
- 60-day satisfaction guarantee
Support Availability
Mon-Fri 9am-6pm ESTDedicated enterprise support during business hours
- Phone, email, and video support
- Premier partners: extended hours support
- Emergency contact for critical issues
Security & Compliance
What We Have
PCI-DSS via Stripe
All payments processed securely by Stripe (PCI DSS Level 1)
Privacy Policy
GDPR and CCPA disclosures in place
SSL Encryption
256-bit encryption on all connections
60-Day Guarantee
Full money-back guarantee, no questions asked
Working Toward
Third-Party Lab Testing
Independent verification of ingredients
GMP Certification
Good Manufacturing Practices certification
FDA Registration
Facility registration with FDA
Escalation Process
1
Account Manager
First point of contact for all inquiries (response: <24h)
2
Enterprise Support Lead
Escalation for unresolved issues (response: <4h)
3
Executive Sponsor
Critical escalation path (response: <2h)
Ready to Partner with NightSip?
Contact our enterprise team to discuss your specific requirements.